Questions answered with clarity.

On-demand GP care runs 24 hours a day, 7 days a week. You go through triage with a real person from our care team and are then put through to a doctor as often as you need throughout the month.

Bookings for all specialties (included or complementary) are made directly with our care team. Just send them a message and they’ll check the available dates and confirm your booking.

Each month you can book one consultation at no cost, subject to availability, in one of the 15 participating specialties in the plan (check which ones your plan includes and when no-cost bookings are available). If no appointment at no cost is available when you ask, you can choose to book the nearest date at no cost or have the consultation straight away for a fee well below private rates, on the same platform. The same option applies if you need more than one consultation in a month.

Yes. Specialties outside the main group of 15 are booked with our care team for a reduced fee per consultation, so you still get access well below private rates.

Telehealth can give guidance on health concerns that are suitable for remote care. In an emergency, if a life is at risk or if you need a physical examination straight away, call Triple Zero (000) or go to your nearest emergency department.

eScripts are accepted by pharmacies across Australia. Some medicines have extra rules, and your doctor will decide during the consultation whether a prescription is appropriate for you.

Yes. All our doctors and specialists issue eScripts, medical certificates and pathology and imaging requests that are digitally signed and valid Australia-wide.

Family plans cost $51 for Basic, $53 for Essential, $61 for Master and $63 for Premium a month. Individual plans cost $40 for Basic, $42 for Essential, $45 for Master and $48 for Premium a month. All of them are monthly recurring memberships. These are launch prices: the standard price applies after the introductory period set out in the Membership Terms.

Basic includes Telehealth and the Benefits Club. Essential adds TelePet Vet. Master adds Funeral Assistance instead of TelePet. Premium brings all these benefits together: Telehealth, TelePet Vet, Funeral Assistance and the Benefits Club. Family plans cover up to four people, under the eligibility rules set out in the Membership Terms.

The official prices are already published so you can compare and choose. Online payment will become available once recurring membership billing is switched on and the Membership Terms are published, including cancellation and how you’ll be billed.

All eight current plans (family and individual, in Basic, Essential, Master and Premium) include the Benefits Club. Activation and usage rules depend on the plan terms and on each partner.

Our sales material lists discounts of 20% to 70% at pharmacies and pathology labs, plus benefits at petrol stations, car services, online stores and local services. The actual percentage, brand, location, validity period and how to use it will be published for each offer.